Here are the elements to remember regarding the management of your personal data collected by Boaty:

  • We obtain your consent before collecting, using or disclosing your personal data.
  • We use your personal data only for the purposes for which it was collected.

For Boaty, it is essential to be committed to protecting the privacy of our customers in accordance with Canada's Personal Information Protection and Electronic Documents Act (“ PIPEDA ”).
Our confidentiality policy aims to inform you of our practices with regard to the collection, use and dissemination of the personal information that you communicate to us when placing your order, when accessing and use of our website or other communications you may have with us.


“Customer” : any person who uses Boaty products; any person using the Boaty websites; and anyone who has opted to receive email communications regarding Boaty products, special offers, promotions and advice.

 “Personal data”, “personal information”, means data relating to a person capable of being identified from such data (or from these and other information in our possession or likely to become so).
For example name, civic address, telephone number, email address, etc.

“Usage Data” : This is data accumulated automatically, generated either by the use of the site or by the site infrastructure itself (for example, the duration of a page visit). This data is generally anonymous.


To comply with the requirements of the General Data Protection Regulation (GDPR) for European users, this privacy policy describes the legal basis on which we process your personal data and provides other information required by the GDPR. We process personal data when we have a legal reason to do so in accordance with the GDPR. Generally, this means that we only process personal data if we have obtained the consent necessary to provide the Service or to comply with our legal obligations. We may also process personal data where GDPR permits for the purposes set out in this privacy policy (for example, to communicate with you and respond to your requests).


We collect personal information about orders placed on the Boaty website so that we can provide our customers with the delivery and tracking services necessary to make shipping easy and bill accurately for the products and services we provide. Examples of personal information we collect in connection with mailings include:

  • contact information (name, address, email address and home telephone number);
  • financial and billing information, such as credit card information.

We use the personal information we collect so that we can, for example:

  • providing customers with timely and reliable products and services, including delivering shipments and communicating with our customers regarding tracking of their shipments;
  • bill our customers for the products and services we provide to them, authenticate their identity and produce detailed invoices to help them verify the fees charged to them;
  • establish, maintain and develop relationships with our customers;
  • develop, promote and manage our products and services, including carrying out market research and communicating new products and services, special offers, promotions and service advice.

We may use your personal information to contact you with newsletters, marketing or promotional materials or other information that may be of interest to you, in accordance with applicable laws. You may opt out of receiving these communications, in whole or in part, by following the unsubscribe link or instructions provided in any email we send you, or by contacting us. We will not under any circumstances sell, rent or grant a user's personal information.


We transfer personal information to third parties engaged to help us provide products and services to our customers, otherwise achieve one or more of the purposes described above, or administer our mailing lists. These third parties may include, among others, other transportation providers or local pickup and delivery agents involved in the pickup, transportation and delivery of shipments, customs brokers, and providers of shipping services and technologies. the information. When we transfer personal information to third parties, we use contractual or other measures to provide a level of protection comparable to our own level of protection when the personal information is in the custody of the third party. Due to the location of some of these third parties or their computer servers, personal information may sometimes be transferred, processed and stored outside of Canada or on virtual servers. Your consent to this Privacy Policy, together with your submission of such information, constitutes your agreement to this transfer. We reserve the right to cooperate fully with local, provincial, state and federal authorities in any investigation relating to any personal information (including transmitted private electronic communications) or suspected illegal activity. We also reserve the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual direct or indirect sale, merger or other transfer of the assets or shares of Boaty, whereas the third party agrees to respect the principles set out in this Privacy Policy and that such information does not constitute all or substantially all of the assets transferred. Except as noted above, we will not sell, share, transfer, license, exchange or rent any personal information submitted by our customers to third parties without their consent.


The form of consent we obtain from an individual, whether express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances. As a condition of providing our products and services, we will not require anyone to collect, use or disclose their personal information in excess of what is necessary to achieve the purposes described above or described in another way at the time consent is requested. When a customer provides us with personal information relating to an individual other than themselves (for example the intended recipient of a shipment), we rely on the customer providing us with that personal information to obtain consent from that individual to our collection, use and disclosure of their personal information in the circumstances described above.


If you are asked to provide or give us your consent to process your personal data, you may refuse or withdraw your consent at any time upon reasonable notice, subject to any legal or contractual obligations. However, if your consent is withheld or withdrawn, we may not be able to provide you with some of the Service. In certain circumstances, you have the right:

  • to view and obtain a copy of the personal data we hold about you and related information (for example, why we process your personal data);
  • to rectify any personal data stored about you that is inaccurate or incomplete;
  • to request the deletion of personal data held about you, to limit or stop the processing of your personal data; And
  • to data portability, that is, to request to obtain a copy of your personal data in a commonly used electronic format so that you can manage it and transfer it to another entity.

We endeavor to take reasonable steps to enable you to exercise these rights with respect to your personal data in accordance with applicable laws. Where possible, you can access and update your personal data directly within the Service. If you wish to exercise the above rights, please contact us at Please note that you may be asked to prove your identity before we can respond to such requests.


Any person may withdraw their consent to the further use, retention or disclosure of their personal information by Boaty, at any time, subject to legal or contractual restrictions and reasonable notice. Consent can be withdrawn by contacting Boaty at We will then inform the person who withdraws their consent of the consequences of this withdrawal.


When you make a purchase, the credit card information you provide as payment information is collected and processed directly by Shopify's payment processing service or PayPal. We never receive or store your full credit card details. Shopify and PayPal are committed to complying with the Payment Card Industry Security Standard (PCI-DSS) and using industry-standard security measures. Shopify may use your payment details in accordance with its own privacy policy available here as well as PayPal (privacy policy available here in English only, translation here )


Also called browsing cookies or tracking cookies, cookies are small text files, often encrypted, located in browser directories. They are used to help users navigate websites efficiently and perform certain functions.

Due to their essential role in improving/facilitating site usage or processes, disabling cookies may prevent users from using certain websites.

Website servers set cookies to help authenticate the user when the user logs into a secure area of ​​the website. Login information is stored in a cookie so that the user can enter and exit the website without having to enter the same authentication information repeatedly.

Session cookies are also used by the server to store information about page activities so that the user can easily pick up where they left off on the server's pages. By default, web pages don't really have "memory". Cookies tell the server which pages to show to the user so that the user does not have to remember or start browsing the site again. Cookies act as a sort of “bookmark” on the site. Likewise, cookies can store order information necessary for shopping carts to function, instead of requiring the user to remember all the items they have put in their cart.

Persistent or tracking cookies are also used to store user preferences. Many websites allow the user to customize the presentation of information through the layout or themes of the site. These changes make the site easier to navigate.

We use session cookies as an additional security feature. When our customers log in to our websites and are authenticated by their username and password, a cookie stores their browser identification number. Throughout their session, the session cookie acts as a type of digital signature to identify our client's current session on the web server. The web server will monitor our client's browser number to ensure that we are dealing with our client at all times during the session. We also use session cookies to track our customers' visits to our website. We use this information to determine the type of information our customers are looking for on our website and to improve our website. We use information about the site visited by our customers immediately before our site to evaluate the viability of links to our site that we have created on third party sites.

For our websites to work, our customer's browser must be configured to accept cookies. If a user is concerned about their browser being set to accept cookies when browsing other websites, we recommend that their browser be set to alert them when receiving a cookie. This gives the user the option to accept or reject cookies presented by the web server they are visiting. If in doubt, we suggest contacting the browser programmer to find out how to proceed.

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), the pages of our Service that you visit, the time and date of your visit, the time spent on these pages. Usage Data and Cookie Data are generally anonymous technical information. We will not attempt to link this anonymous technical information to personal data unless we have consented to it, we (or our service providers) have detected or reasonably suspect any illegal use of our service or breach of security or if we have a legal obligation or legal right to do so.


We use commercially reasonable efforts to ensure that the personal information we collect is protected against loss and unauthorized access. Access to our customers' personal information is restricted to selected employees and contractors of Boaty. However, we cannot guarantee the confidentiality of information displayed on shipments or shipping labels.


We retain our customers' personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws. We do not store customer credit card details in any form. We will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when such data is used to strengthen the security or improve the functionality of our Services, or when we are legally required to retain this data for longer periods.


The Boaty website may provide links to other websites. As a user, you should be aware that operators of linked websites may also collect their customers' personal information (including information generated through the use of cookies) when they link to these sites. We are not responsible for how these third parties collect, use or disclose our customers' personal information. It is therefore important that our customers familiarize themselves with the privacy policies of these third parties before providing them with personal information.


We reserve the right to modify this privacy policy at any time without notice. The Privacy Policy posted at any time or from time to time through this Website will be deemed to be the Privacy Policy in effect at that time.


Any person can contact us at to request access, correction or updating of their personal information.